Terms and Conditions 

Terms of Sale
Terms of Use
Returns Policy
 
Terms of Sale (consumers)
by Hearing Link and SEQ Legal
Terms of Sale (consumers)

 
1.         Introduction
1.1       These terms and conditions shall govern the sale and purchase of products through our website.

1.2       You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

1.3       This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

2.         Interpretation

2.1       In these terms and conditions:

(a)        "we" means Hearing Link; and
(b)        "you" means our customer or prospective customer, and "us", "our" and "your" should be construed accordingly.

3.         Order process

3.1       The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.

3.2       No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.

3.3       To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; you must then select your preferred method of delivery and confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider's website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

3.4       You will have the opportunity to identify and correct input errors prior to making your order by editing your shopping basket before committing to placing your order. If an error has been made after you have placed your order, please contact the Hearing Link shop by email at Shop@hearinglink.org or by calling 0300 111 1113 within 24 hours of placing your order.

4.         Products

4.2       We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

5.         Prices

5.1       Our prices are quoted on our website.

5.2       We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

5.3       All amounts stated in these terms and conditions or on our website are exclusive of VAT as we are not VAT registered.

5.4       It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

5.5       In addition to the price of the products, you will have to pay a delivery charge, unless stated otherwise which will be notified to you before the contract of sale comes into force.

6.         Payments

6.1       You must, during the checkout process, pay the prices of the products you order.

6.2       Payments may be made by cheque or by the following credit and debit cards; Visa, Mastercard, Maestro and JCB.

6.3       If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

6.4       If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:
(a)        an amount equal to the amount of the charge-back;
(b)        all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
(d)       all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.

7.         Deliveries

7.1       Our policies and procedures relating to the delivery of products are set out in this Section 7.

7.2       We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.

7.3       We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation; however, we do not guarantee delivery by this date.

7.4       We do guarantee that unless there are exceptional circumstances, all deliveries of products will be dispatched within 7 days following the later of receipt of payment and the date of the order confirmation. We aim to deliver products within 7 days however oversea orders may take up to 3 weeks.

7.5       We will only deliver products to addresses on the UK mainland and the following specified countries; Australia, Belgium, Canada, Denmark, Falkland Islands (malvinas), Finland, France, Germany, Greece, Guernsey, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Luxenberg, Malaysia, Mexico, Nepal, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Turkey, United States of America.

8.         Distance contracts: cancellation right

8.1       This Section 8 applies if and only if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

8.2       You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:

(a)        beginning upon the submission of your offer; and
(b)        ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them).

8.3       In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

8.4       If you cancel a contract on the basis described in this Section 8, you must send the products back to us to Hearing Link, 27-28 The Waterfront, Eastbourne, East Sussex, BN23 5UZ or hand them over to us or a person authorised by us to receive them. You must comply with your obligations referred to in this Section 8 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.

8.5       If you cancel an order in accordance with this Section 8, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:

(a)        if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and
(b)        as otherwise provided in this Section 8.

8.6       If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.

8.7       We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

8.8       Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 8 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.

8.9       You will not have any right to cancel a contract as described in this Section 8 insofar as the contract relates to:

(a)        the supply of any sealed audio recordings, sealed video recordings or sealed computer software which have been unsealed by you;
(b)        the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control and which may occur during the cancellation period;
(c)        the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications;
(d)       the supply of goods which are liable to deteriorate or expire rapidly;
(e)        the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised;
(f)        the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed by you; and
(g)        the supply of goods which are, according to their nature, inseparably mixed with other items after delivery.

9.         Warranties and representations

9.1       You warrant and represent to us that:

(a)        you are legally capable of entering into binding contracts;
(b)        you have full authority, power and capacity to agree to these terms and conditions;
(c)        all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and
(d)       you will be able to take delivery of the products in accordance with these terms and conditions.

9.2       We warrant to you that:

(a)        we have the right to sell the products that you buy;
(b)        the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;
(c)        you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;
(d)       the products you buy will correspond to any description published on our website; and
(e)        the products you buy will be of satisfactory quality.

9.3       All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 10.1, all other warranties and representations are expressly excluded.

10.       Limitations and exclusions of liability

10.1     Nothing in these terms and conditions will:

(a)        limit or exclude any liability for death or personal injury resulting from negligence;
(b)        limit or exclude any liability for fraud or fraudulent misrepresentation;
(c)        limit any liabilities in any way that is not permitted under applicable law; or
(d)       exclude any liabilities that may not be excluded under applicable law,
            and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

10.2     The limitations and exclusions of liability set out in this Section 10 and elsewhere in these terms and conditions:

(a)        are subject to Section 10.1; and
(b)        govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

10.3     We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

10.4     We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

10.5     You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

11.       Order cancellation

11.1     We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:

(a)        you fail to pay, on time and in full, any amount due to us under that contract; or
(b)        you commit any material breach of that contract.

11.2     You may cancel a contract under these terms and conditions immediately, by giving us written notice of termination, if we commit any material breach of that contract.

11.3     We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

12.       Consequences of order cancellation

12.1     If a contract under these terms and conditions is cancelled in accordance with Section 11:

(a)        we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
(b)        you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
(c)        all the other provisions of these terms and conditions will cease to have effect, except that Sections 1.3, 6.4, 10, 15, 16, 17, 18, 19 and 20 will survive termination and continue in effect indefinitely.

13.       Scope

13.1     These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.

13.2     These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.

13.3     These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).

14.       Variation

14.1     We may revise these terms and conditions from time to time by publishing a new version on our website.

14.2     A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

15.       Assignment

15.1     You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions- providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

15.2     You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

16.       No waivers

16.1     No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

16.2     No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any breach of that provision or any other provision of that contract.

17.       Severability

17.1     If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

17.2     If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

18.       Third party rights

18.1     A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

18.2     The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

19.       Entire agreement

19.1     Subject to Section 10.1, these terms and conditions shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

20.       Law and jurisdiction

20.1     These terms and conditions shall be governed by and construed in accordance with English law.

20.2     Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.

21.       Statutory and regulatory disclosures

21.1     We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

21.2     These terms and conditions are available in the English language only.

21.3     We are not VAT registered.

22.       Our details

22.1     This website is owned and operated by EKM Powershop and Hearing Link.

22.2     We are registered in England, Wales and Northern Ireland under registration number 264809 and in Scotland SC 037688, and our registered office is at 27-28 The Waterfront, Eastbourne, East Sussex, BN23 5UZ.

22.3     Our principal place of business is at 27-28 The Waterfront, Eastbourne, East Sussex, BN23 5UZ.

22.4     You can contact us by writing to the address given above, by telephone on 0300 111 1113 or by email to shop@hearinglink.org.

 
Terms of Use
by Hearing Link and SEQ Legal
Terms of Use (online shop)
(1)      Introduction
 
These terms of use govern your use of our website; by using our website, you accept these terms of use in full.   If you disagree with these terms of use or any part of these terms of use, you must not use our website.
 
If you register with our website we will ask you to expressly agree to these terms of use.
 
You must be at least 18 years of age to use our website. By using our website and by agreeing to these terms of use, you warrant and represent that you are at least 18 years of age.
 
Our website uses cookies.  By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy / cookies policy.
 
(2)      Licence to use website
 
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.
 
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use. 
 
You must not:
 
(a)  republish material from this website (including republication on another website);
 
(b)  sell, rent or sub-license material from the website;
 
(c)  reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose; or
 
(e)  edit or otherwise modify any material on the website.
 
(3)      Acceptable use
 
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
 
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
 
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
 
(4)      Products
 
The advertising of products on our website constitutes an “invitation to treat” - not a contractual offer.
 
Prices stated on our website may be stated incorrectly.
 
The purchase of products via our website will be subject to our terms of sale.
 
We will ask you to agree to our terms of sale each time you purchase a product or products via our website.
 
(5)      Product reviews
 
In these terms of use, “your reviews” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to us for publication on our website whether as a product review or otherwise.
 
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your reviews in any existing or future media.  You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
 
You warrant and represent that your reviews will comply with these terms of use.
 
Your reviews must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law and in any jurisdiction). 
 
Your reviews (and their publication on our website) must not:
 
(a)  be libellous or maliciously false;
 
(b)  be obscene or indecent;
 
(c)  infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
 
(d)  infringe any right of confidence, right of privacy, or right under data protection legislation;
 
(e)  constitute negligent advice or contain any negligent statement;
 
(f)  constitute an incitement to commit a crime;
 
(g)  be in contempt of any court, or in breach of any court order;
 
(h)  be in breach of racial or religious hatred or discrimination legislation;
 
(i)   be blasphemous;
 
(j)   be in breach of official secrets legislation;
 
(k)  be in breach of any contractual obligation owed to any person;
 
(l)  depict violence in an explicit, graphic or gratuitous manner;
 
(m) be pornographic or sexually explicit;
 
(n)  be untrue, false, inaccurate or misleading;
 
(o)  consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
 
(p)  constitute spam;
 
(q)  be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory; or
 
(r)  cause annoyance, inconvenience or needless anxiety to any person.
 
Your reviews must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.
 
You must not use any review to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms of use.
 
You must not submit any reviews to the website that are or have ever been the subject of any threatened or actual legal proceedings or other similar complaint.
 
We reserve the right to edit or remove any reviews submitted to our website, or stored on our servers, or hosted or published upon our website.
 
Notwithstanding our rights under these terms of use in relation to your reviews, we do not undertake to monitor the submission of reviews to, or the publication of reviews on, our website.
 
(6)      Limited warranties
 
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
 
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
 
(7)      Limitations and exclusions of liability
 
Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.  If you are a consumer, any statutory rights that you have, that cannot be excluded or limited, will not be affected by these terms of use.
 
The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of use or in relation to the subject matter of the terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
 
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
 
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
 
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
 
We will not be liable to you in respect of any loss or corruption of any data, database or software.
 
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
 
(8)      Indemnity
 
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.
 
(9)      Breaches of these terms of use
 
Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, or if we reasonably suspect that you have breached these terms of use in any way, we may:
 
(a)      send you one or more formal warnings;
 
(b)      temporarily suspend your access to the website;
 
(c)      permanently prohibit you from accessing the website;
 
(d)      block computers using your IP address from accessing the website;
 
(e)      contact your internet services provider and request that they block your access to the website;
 
(f)      bring court proceedings against you for breach of contract or otherwise; and/or
 
(g)      suspend and/or delete your account with the website.
 
(10)    Variation
 
We may revise these terms of use from time-to-time.  Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website.  Please check this page regularly to ensure you are familiar with the current version.
 
(11)    Assignment
 
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.
 
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use. 
 
(12)    Severability
 
If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
 
(13)    Exclusion of third party rights
 
These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.
 
(14)    Entire agreement
 
These terms of use, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
 
(15)    Law and jurisdiction
 
These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
 
(16)    Registrations and authorisations
We are registered with the Charity Commission.  Our professional title is Hearing Link and it has been granted in the United Kingdom.  We are subject to the rules which can be found at http://www.charitycommission.gov.uk/index.aspx
 
We are not registered for VAT.
   

[1]      These terms of sale have been drafted to comply with English law, and the governing law provision should not be changed without obtaining expert advice from a lawyer qualified in the appropriate jurisdiction.  (NB in some circumstances the courts will apply provisions of their local law, such as local competition law or consumer protection law, irrespective of a choice of law clause specifying that a different law applies.)


 
Returns Policy (consumers) 
by Hearing Link and SEQ Legal
Returns Policy
 
(1)      Introduction
 
We understand that from time to time you may wish to return a product to us.
 
We have created this 60 day returns policy to enable you to return products to us in appropriate circumstances.
 
This returns policy applies to customers irrespective of your geographical location.
 
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
 
(2)           Returns
 
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
 
(a)            we receive the returned product within 60 days following the date of delivery of the product; 
 
(b)            the returned product is unused and in a condition enabling us to sell the product as new;
 
(c)            you comply with the returns procedure set out below; and
 
(d)            none of the exclusions set out below apply.
 
(3)           Returns procedure
 
In order to take advantage of your rights under this returns policy, you must send us an email before you return the product.
 
Products returned under this policy must be sent to Hearing Link Head Office, 27-28 The Waterfront, Eastbourne, East Sussex BN23 5UZ.
 
You will be responsible for paying postage costs associated with returns under this policy.
 
(4)           Exclusions
 
No exclusions.
 
 
(5)           Refunds
 
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
 
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
 
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
 
(6)           Improper returns
 
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
 
(a)            we will not refund or exchange the product;
 
(b)            we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
 
(c)            if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
 
(7)           About us
 
Our full name is Hearing Link. 
 
Our registered office and trading address is Hearing Link, Head Office, 27-28 The Waterfront, Eastbourne, East Sussex BN23 5UZ. 
 
Hearing Link Registered Charity Number: 264809.
Registered Charity Number in Scotland: SCO37688.
 
Our email address is enquiries@hearinglink.org 
 
We are not VAT registered.