FAQ

Hearing Link Online Shop
FAQ’s

1. How can I pay for my order?
 
You can pay for your order online using a debit or credit card. We accept Visa, MasterCard, Maestro or JCB payment cards.

You can also pay by invoice. Please contact our Shop Team to discuss.

2. What delivery charges will be added to my order?

We have three tiers of postage costs, depending on the total value of goods you are ordering. The following costs will be applied at checkout:
Orders valued at £51 and over are sent by Special Delivery (by 1pm) to minimise loss before reaching our customers. 

Bulk orders may incur a higher delivery fee. Please contact us for further details by emailing shop@hearinglink.org.

Please note: On occasion our products may be shipped directly by our external supplier or manufacturer to ensure a quicker delivery turnaround. Customer details are shared and used in line with our Privacy Policy.
 
3. How long does it take for me to receive my order?
 
We aim to process, dispatch and deliver our orders within a 14-day period. However, where possible, we aim to process orders sooner. If you require your order earlier, please email shop@hearinglink.org.

We cannot guarantee customer delivery notes e.g. 'please leave with neighbour'. 
 
 
4. What countries can you place an order form and deliver to?
 
We only accept orders from customers within the UK and can only ship to a UK address. If you provide a shipping address for a country outwith the UK, your order will be cancelled and the cost of your order will be fully refunded.

5. Can I place an order and have it sent to another contact and delivery address?
 
Yes, simply state the name and address of the recipient in the shipping address section when you finalise your order. 
 
6. Can I try before I buy?
 
If you are concerned about a product and whether it would be suitable for your needs, please feel free to contact our shop team to discuss this further.

Our 28 day money-back guarantee also means you can return products for a full refund  if you find they are not suitable for your needs. We are unable to cover the cost of return postage fees, unless the item is found to be faulty.

We cannot refund any items from our earplugs range due to hygiene reasons.
 
7. I haven’t received my order / there is a fault with my order
 
Unfortunately, lost post and errors can occur. We minimise loss of higher value items by sending these by Special Delivery. If your order has not arrived within our estimated delivery times (see point 3 above) or there is a problem with your order, please contact a member of the shop team by emailing shop@hearinglink.org and we will arrange for your order to be resent or fully refunded.

8. Item is unsuitable

If the item you have ordered is not suitable for you, you can return the item for a full refund excluding the cost of delivery. See our Returns Policy for full terms and conditions.

 9. Bulk orders
 
If you are looking to place a bulk order of a particular product(s), please contact us to discuss your requirements as we may be able to offer you a discount.
 
 10. Opening Hours

You can reach our team by emailing shop@hearinglink.org, Monday-Friday. We will respond to all enquiries as soon as we can. Our team is available by telephone by calling or texting 07725 742608. 

Do you have a question that isn’t covered here? Let us know!