FAQ

 
1. Can I pay by cheque?
 
Yes, you can pay for your order using a debit or credit card or send a cheque to Hearing Link’s Head Office. Once we have received your cheque, we can dispatch your order. Alternatively you can pay with a debit/credit card by placing an order by telephone by calling 0300 111 1113.
 
To print a copy of our merchandise order form, simply download a copy here: FORM

To print a copy of our merchandise catalogue, simply download a copy here: MERCHANDISE CATALOGUE

2. What debit/credit cards do you accept?
 
You can pay for your order using Visa, MasterCard, Maestro or JCB.
 
 
3. What delivery charges will be added to my order?
 
Standard UK postage for goods under £25 =   £2.95
Standard UK postage for goods between £26-£50 =  £4.95
Standard UK postage for goods between £51-£100 = £8.95
UK postage for goods over £101  =  Free
Standard postage outside UK- Europe =  £4.50
Standard postage outside UK- Rest of the world = £5.50
 
 
4. How long does it take for me to receive my order?
 
We aim to process orders within 1-3 working days and deliver within 1 working week of dispatch. If you require your order earlier, please speak to one of our Shop team before placing your order by emailing shop@hearinglink.org.
 
 
5. What countries can you place an order form and deliver to?
 
We deliver across the UK, as well as to the following countries: Australia, Belgium, Canada, Denmark, Falkland Islands (Malvinas), Finland, France, Germany, Greece, Guernsey, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Luxemberg, Malaysia, Mexico, Nepal, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Turkey and United States of America.
 
If you have any concerns about placing an order or having an item delivered to your area, please don’t hesitate to contact a staff member at shop@hearinglink.org.
 
 
6. Can I place an order but have it sent to another contact and delivery address?
 
Yes, simply state the name and address of the individual you would like to receive the order in the shipping address section when you finalise your order. 
 
 
7. Can I collect an item from your office?
 
If you live close to our Head Office in Eastbourne, you are welcome to collect your order in person. However, please contact a member of staff before placing your order to confirm your proposed date of collection.
 
8. Can I try before I buy?
 
If you are concerned about a product and whether it would be suitable for your needs, please contact a member of staff to discuss this further.
 
 
9. I haven’t received my order / there is a fault with my order
 
Unfortunately, lost post and errors can occur. If your order has not arrived within our estimated delivery times or there is a problem with your order, please contact a member of the shop team by emailing shop@hearinglink.org and we will arrange for your order to be resent or fully refunded (excluding delivery charges).
 
 
10. Bulk orders
 
If you are looking to place a bulk order, please contact the shop team to discuss if discounts are available.
 
 
Do you have a question that isn’t covered here? Simply get in touch with our Shop Team by email at shop@hearinglink.org or by telephone 0300 111 1113 or text 07526 123255 and we’ll do all we can to help.