FAQ

 
1. How can I pay for my order?
 
You can pay for your order using your debit or credit card online, or choose to send us a cheque or postal order.

Cheques and postal orders should be sent to: Hearing Link Shop, The Grange, Wycombe Road, Saunderton, Princes Risborough, Buckinghamshire, HP27 9NS. 

Please note: We can only dispatch your order once we have received your payment.  We are unable to take credit card payments over the telephone.
 

2. What debit/credit cards do you accept?
 
You can pay for your order online using Visa, MasterCard, Maestro or JCB. 
 
 
3. What delivery charges will be added to my order?
 
Standard UK postage for goods under £25 =   £2.95
Standard UK postage for goods between £26-£50 =  £4.95
Standard UK postage for goods between £51 & over = £8.95

Orders valued at £51 and over are sent by Special Delivery (by 1pm) to minimise loss. 

On occasion our products may be shipped directly by our external supplier or manufacturer to ensure quicker delivery turnaround. Customer details are shared and used in line with our Privacy Policy.
 
4. How long does it take for me to receive my order?
 
We aim to process, dispatch and deliver our orders within a 14-day period. However, we aim, where possible, to process orders sooner.

If you require your order earlier, please email our Shop Team before placing your order by emailing shop@hearinglink.org. Please note, you can reach our shop team by phone from 10am-2pm on Monday, Wednesday and Friday.

We cannot guarantee customer delivery notes e.g. 'please leave with neighbour'. Please get in touch with our team if you have a special request.
 
 
5. What countries can you place an order form and deliver to?
 
We only accept orders from customers within the UK and ship to UK addresses. If you provide a shipping address for a country outwith the UK, your order will be cancelled and the cost of your order fully refunded.

6. Can I place an order but have it sent to another contact and delivery address?
 
Yes, simply state the name and address of the recipient in the shipping address section when you finalise your order. 
 
 7. Can I try before I buy?
 
If you are concerned about a product and whether it would be suitable for your needs, please feel free to contact our shop team to discuss this further.

Our 28 day money-back guarantee also means you can return products for a full refund by cheque if you find they are not suitable for your needs. We are unable to cover the cost of return postage fees, unless the item is found to be faulty.

To clarify which products this guarantee applies to, please contact the shop team by email at shop@hearinglink.org or by mobile/text 07725 742 608.

 
8. I haven’t received my order / there is a fault with my order
 
Unfortunately, lost post and errors can occur. We minimise loss of higher value items by sending these by Special Delivery. If your order has not arrived within our estimated delivery times (see above) or there is a problem with your order, please contact a member of the shop team by emailing shop@hearinglink.org and we will arrange for your order to be resent or fully refunded.

9. Item is unsuitable

If the item you have ordered is not suitable for you, you can return the item for a full refund excluding the cost of delivery. See our Returns Policy for full terms and conditions.

Please note: We cannot refund products from our earplugs range for hygiene reasons.
 
 
10. Bulk orders
 
If you are looking to place a bulk order of a particular product(s), please contact us to discuss your requirements.
 
 
Do you have a question that isn’t covered here? Let us know! Get in touch with our Shop Team by email at shop@hearinglink.org or by by mobile/text 07725 742 608 and we’ll do all we can to help.