FAQ

 
1. Can I pay by cheque?
 
Yes, you can pay for your order using a debit or credit card or send a cheque to Hearing Link’s Head Office. Once we have received your cheque, we can dispatch your order. 
 
To print a copy of our merchandise order form, simply download a copy here: FORM

2. What debit/credit cards do you accept?
 
You can pay for your order using Visa, MasterCard, Maestro or JCB. Please note we are unable to take payment for orders by credit or debit card over the phone at this time. 
 
 
3. What delivery charges will be added to my order?
 
Standard UK postage for goods under £25 =   £2.95
Standard UK postage for goods between £26-£50 =  £4.95
Standard UK postage for goods between £51-£100 = £8.95
UK postage for goods over £101  =  Free
 
 
4. How long does it take for me to receive my order?
 
We aim to process orders within 1-3 working days and deliver within 1 working week of dispatch. If you require your order earlier, please speak to one of our Shop team before placing your order by emailing shop@hearinglink.org. Please note our opening hours are Monday-Friday 9am-5pm. 

Please note we cannot guarantee customer delivery notes e.g. 'please leave with neighbour'. 
 
 
5. What countries can you place an order form and deliver to?
 
Unfortunately we only accept orders from customers within the UK at this time. Customers outside of the UK will be unable to place orders.

6. Can I place an order but have it sent to another contact and delivery address?
 
Yes, simply state the name and address of the individual you would like to receive the order in the shipping address section when you finalise your order. 
 
 
7. Can I collect an item from your office?
 
If you live close to one of our UK offices in Eastbourne, you are welcome to collect your order in person. However, please contact a member of staff before placing your order to confirm your proposed date of collection.

 
8. Can I try before I buy?
 
If you are concerned about a product and whether it would be suitable for your needs, please feel free to contact our Shop Team to discuss this further.

Our 28 day money back guarantee also means you can return products for a full refund if you find they are not suitable for your needs. Please note we do not cover return postage fees. To clarify which products this guarantee applies to, please contact the Shop Team by email at Shop@hearinglink.org or by mobile/text 07725 742 608.
 
 
9. I haven’t received my order / there is a fault with my order
 
Unfortunately, lost post and errors can occur. If your order has not arrived within our estimated delivery times or there is a problem with your order, please contact a member of the shop team by emailing shop@hearinglink.org and we will arrange for your order to be resent or fully refunded (excluding delivery charges).
 
 
10. Bulk orders
 
If you are looking to place a bulk order, please contact the shop team to discuss if discounts are available.
 
 
Do you have a question that isn’t covered here? Simply get in touch with our Shop Team by email at shop@hearinglink.org or by by mobile/text 07725 742 608 and we’ll do all we can to help.